Jon West · PLM Process Senior Director, Mars Pet Nutrition
I lead global change across Idea to Market, operating models, PLM and digital capability—bringing together credible strategy, aligned organisations, high-performing teams and practical delivery.
20+ years’ career experience Global, cross-functional delivery Hands-on AI fluency
Process
+People
+Data
+Technology
=Change that sticks
01 / Approach
It is the hard work of challenging assumptions, aligning people around a credible case, redesigning how decisions get made and helping teams deliver. I work across process, organisation, data and technology—and I like getting close enough to the detail to know whether the answer will work.
Selected transformation
02 / Work
2025—present
Leading a $72m Pet Nutrition PLM programme within a $239m cross-segment transformation, grounded in a credible value case and one aligned direction.
Outcome A credible global case, clearer decisions and renewed delivery momentum.
Read the case study2022—2025
Designed and established a new global operating model while navigating complex organisational change across regions.
Outcome Clearer accountability, comparable performance and sustainable capacity.
Read the case study2018—2022
Brought internal teams, partners and platforms into one delivery model, then reshaped it through the pandemic to protect delivery and reduce cost.
Outcome A more achievable timeline, lower operating cost and priority development moving from often six months or more to around two or three months or less.
Read the case studyEnterprise context
My work has crossed R&D, technology, finance, commercial teams and external partners—across Mars Pet Nutrition, Mars Global Services, Snacking, Wrigley and Food.
AI & digital
My AI experience combines adoption leadership with hands-on experimentation: helping people use AI practically, while building systems myself to understand what the technology can—and cannot—do.
Explore my AI & digital workLeadership
03 / How I lead
Clear missions, honest conversations, high standards and genuine appreciation create teams that people want to be part of.
Explore my leadership approachCareer
04 / Experience
More than 20 years progressing from practical delivery into global R&D transformation, operating-model design and PLM leadership.
Explore my career
